Returns & refunds
Returns & refunds
If something’s not right with your order, we fix it. Your rights under the Australian Consumer Law always apply.
When we refund or replace
Contact us within 14 days of delivery if any of these happen and we’ll refund or replace the card.
Below the listed grade. The card is in worse condition than the grade on the listing.
Wrong card. A different card, printing or condition from the one you ordered.
Damaged in the post. The card arrived damaged. Keep the packaging and send us a photo.
Not genuine. Any card that isn’t authentic is refunded in full. See our authenticity guarantee.
How it works
Making a return
- 01
Tell us
Reply to your order email with your order number and a photo of the card, front and back.
- 02
We check
We compare it with our scan of the copy we sent and reply with the next step.
- 03
Refund or replace
Your choice. If it was our mistake, we cover the return postage.